Careers
We genuinely care about our team members, our clients, and our vendors. To ensure seamless partnerships between these different facets of our business, we hire only the best to join our small but growing team.
Careers at Federal Merchants
We genuinely care about our team members, our clients, and our vendors. To ensure seamless partnerships between these different facets of our business, we hire only the best to join our small but growing team. We share our ideas and collaborate to make Federal Merchants better each day. We believe a fast-paced yet casual and relaxed environment fosters hard work and innovation. Together, we celebrate our achievements and have fun. We're looking for more enthusiastic and hard-working professionals to join our team and share in our success.
Federal Merchants Corp is an equal opportunity employer. We do not discriminate against employees or applicants regarding race, religion, color, sex, age, national origin or ancestry, genetic information, marital status, parental status, sexual orientation, gender identity and expression, disability, or status as a veteran. We are committed to providing a work environment free from discrimination and harassment.
Job Openings
- Federal Merchants is seeking a Customer Solutions Representative that provides assistance to our customers regarding problems or situations that they are unable to resolve on their own. They are essential in creating customer loyalty and repeat business by providing world-class service through quick response times and striving to find satisfactory solutions to every customer.
- Key Areas of Responsibility:
- Handling escalated customer issues when necessary
- Obtaining and evaluating all relevant information to handle inquiries
- Working with team to manage daily workflow so that all inquiries are responded to by close of business
- Required Qualifications:
- High school diploma or equivalent
- 1 year of customer contact experience
- Basic computer product knowledge
- Excellent written and verbal communication skills
- Strong typing and data entry skills
- Good organizational skills
- Effective ability to multi-task
- Ability to thrive in a fast-paced environment
- Strong creative problem-solving skills
- Preferred Qualifications
- Bachelor’s Degree
- 1 year customer support or sales experience
- Intermediate IT or Office product knowledge
- Key Areas of Responsibility:
